Main RestAUrant BOOKING POLIcy:
RESERVATIONS TIMINGS:
Reservations are booked on a 2-hour dining time for two people, with the table, maybe, rebooked shortly after
Management reserves the right to cancel any unconfirmed booking and allocate the space to another client.
Pino’s Vino e Cucina al Mare will hold your table for 15 minutes from your reservation time. Please advise the restaurant as soon as possible if you are running late.
Sunday bookings from 8.00 pm will need to vacant the table by 11.00 pm respecting our closing time.
BIG GROUPS & EVENTS:
For groups or events larger than 15 guests, please contact us at events@pinosvinoecucina.com.au to discuss our packages and options. We look forward to helping you plan a memorable event.
WINE ROOM BOOKING POLICY:
RESERVATION TIMINGS: There is no time limit for seating in the Wine Room. Enjoy your experience at your leisure.
Management reserves the right to cancel any unconfirmed bookings and allocate the space to another client. Pino’s Vino e Cucina al Mare will hold your table for 15 minutes from your reservation time. Please advise the restaurant at your earliest convenience if you are running late.
MINIMUM SPENDING REQUIREMENT: Any booking made in the Wine Room is subject to a minimum spending of $250 per person or you may choose our special degustation menu. This requirement ensures that we can provide you with the exceptional experience and personalized service expected in our exclusive Wine Room.
RESPONSIBILITY FOR DAMAGES: Guests will be held responsible for any damage to the Wine Room, including breakage of ornaments, decanters, wine bottles, or any other property within the room. Additionally, guests are responsible for any theft of wine or other items from the Wine Room during their reservation.
CCTV SURVEILLANCE: For your safety and security, please be aware that the Wine Room is under constant CCTV surveillance. This measure helps us ensure a secure environment for all guests and protects our property and yours throughout your visit.
BIG GROUPS & EVENTS: For groups larger than 6 guests, we place a high value on maintaining the ambience and ensuring a full, uninterrupted experience at our venue. Therefore, we recommend booking the exclusive use of the Wine Room. This allows your group to enjoy a private, luxurious dining experience tailored to your needs.
Booking the exclusive use of the Wine Room provides several benefits:
Personalised Service: Dedicated staff will be available to attend to your group, ensuring exceptional service throughout your event.
Customised Menu Options: Work with our chef to create a bespoke menu that suits your group's preferences, including the option to select our special degustation menu.
Private Atmosphere: Enjoy the exclusivity and privacy of the Wine Room, enhancing the overall experience for you and your guests.
To discuss our packages and options, please contact our event manager at events@pinosvinoecucina.com.au. We look forward to helping you plan a memorable and extraordinary event.
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Cancellation Policy – Non-Special Event Days:
Credit card details are required to guarantee all reservations at Pino's.
A cancellation charge of $50 per person will be incurred should you CANCEL your reservation or REDUCE your guest numbers within 24 hours of arrival or if you fail to arrive for the booking. (NO EXCEPTION)
Should you need to cancel or make any amendments to your booking, please get in touch with us 24 hours before.
To have more information, please visit NSW Fair Trading.
Don't hesitate to get in touch with us at (+61) 402 382 592 or info@pinosvinoecucina.com.au to make any amendments to your reservation.
CANCELLATION POLICY – SPECIAL EVENT DAYS:
Credit card details are required to guarantee all reservations at Pino's.
A cancellation charge for the value of the special menu per person will be incurred should you CANCEL your reservation or REDUCE your guest numbers within 48 hours of arrival or if you fail to arrive for the booking. (NO EXCEPTION)
Should you need to cancel or make any amendments to your booking, please get in touch with us 48 hours before.
To have more information, please visit NSW Fair Trading.
Please get in touch with us at (+61) 402 382 592 or info@pinosvinoecucina.com.au to make any amendments to your reservation.
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Service Charge:
A discretionary 10% service charge is applied to all tables of 10 or more guests as a gratuity paid directly to our staff.
Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.
Sunday Surcharge:
Should your reservation fall on a Sunday, a surcharge of 10% will apply to all food and beverage prices.
Public Holiday Surcharge:
Should your reservation date fall on a public holiday, a surcharge of 15% will apply to all food and beverage prices.
Allergies & dietary requests
Due to the potential of trace allergens in the working environment and supplied ingredients, Pino’s Vino e Cucina can not guarantee completely allergy-free dining experiences.
Pino’s Vino e Cucina & Pino’s Vino e Cucina al Mare
Physical Gift Voucher Terms & Conditions
Physical Gift Vouchers are valid for three years from the date of issue, in line with NSW Fair Trading regulations. The expiry date is clearly printed on the voucher, and once expired, the voucher cannot be redeemed. Gift Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash, in accordance with NSW Fair Trading rules. They must be used in full, and any unused balance will not be refunded or credited.
Gift Vouchers should be treated as cash. Pino’s Vino e Cucina & Pino’s Vino e Cucina Al Mare will not replace vouchers if they are lost, stolen, or damaged. Vouchers cannot be redeemed at any location other than Pino’s Vino e Cucina or Pino’s Vino e Cucina al Mare, and they cannot be used for online purchases or third-party services unless otherwise specified. Any amount exceeding the value of the voucher must be paid by the customer.
If the total value of the voucher is not used in a single transaction, the remaining balance will be forfeited unless otherwise agreed upon by management. Physical Gift Vouchers are available for purchase with no maximum value limit but may be subject to additional conditions for specific promotional offers. Gift Vouchers cannot be resold or bartered for cash or other services. Any unauthorised reproduction or sale of a gift voucher is prohibited.
These Gift Voucher Terms comply with NSW Fair Trading gift card laws, which include a minimum 3-year expiry period, no fees for redemption, and no post-purchase administration fees.
Pino’s Vino e Cucina & Pino’s Vino e Cucina al Mare reserve the right to amend these Terms & Conditions in accordance with legal requirements or at management’s discretion. Any changes will comply with current consumer protection laws.
For more information, visit the NSW Fair Trading website.